After installing the software, if proper drivers were not installed, you will likely see the following error: "Failed to load FTD2XX.DLL". This guide will help you resolve that issue.
*Note If the OS you're installing on is a VM please make sure the device is added to the guest OS and configured otherwise you may see this same error.Steps:
If you are still having problems, please contact support at firstname.lastname@example.org.
- Using the following link, download the appropriate drivers based on your Operating System: D2XX Drivers Download. Windows users should download the "Setup Executable" (Direct Download)
- Run the previously downloaded executable. You may need to right click the file and select "Run as administrator"
- Extract and install the drivers
- The drivers should now be successfully installed. You will see the device appear as a USB Serial Port in device manager as well as the TempAlert Software. Please note that your COM number may differ from the example.
*Device Manager view