Deleting a device from your account should only be done when a device has been replaced or will not be used again. Upon deletion, ALL previously recorded readings will be deleted along with the device. Please export and save any readings you may need before deleting a device from your account.
If you have received a replacement device or upgrade, remember to delete the old device from your account (after saving any readings you may need) to avoid being billed for two devices. Steps
Restore a Deleted Device
- Navigate to "Devices -> Device List" in your Sensor Cloud account
- You will see a list of your devices. Find the device you wish to remove and select "Delete" on the right hand side of your screen
- You will then be prompted to ensure you want to delete the device. Select "Yes, I'm sure." and click "Delete"
Restoring a previously deleted device can only be done by a TempAlert employee. You will just need to provide the 20-digit device ID.
Once you have the device ID, please email email@example.com or give us a call at 866-525-3540 x2 between 9AM - 5PM EST.