TempAlert Support

Search articles and videos to get the most out of your TempAlert Device

Reset Search
Search
 

Article

Location of Error and Debug Logs

« Go Back

Information

 
Details
The TempAlert WiFi device features error and debug logs that contain detailed information about problems that may occur on the device. This technote will explain how to retrieve your error log and send it to our support team for assistance.
*Note: Do not unplug your WiFi device from power after experiencing an issue; shutting down the device deletes all error and debug log data.
 
Steps
  1. Using an Ethernet cable connect the device to your computers port to the devices PC port. Like shown here.
     
  2. Type 10.99.99.1 in your browser to connect to the devices web interface.
     
  3. From the Help tab, click View error log or View debug log. If you do not see the help tab follow this link to instructions on how to access it.

    User-added image
     
  4. Copy and paste the error and/or debug log data into an open email message, and send it to support@tempalert.com, to open a new support case ticket. Someone from our support team will contact you with further information regarding how to resolve your issues.

Feedback

 

Was this article helpful?


   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255

 

Browse By Product
Still Need help?
Submit a Ticket